Returns & Exchanges

At 99 Bikes, we want to ensure you are completely satisfied with your cycling gear. If your purchase isn't quite right, we offer a flexible 30-day return policy on most items to get you back on the road with confidence.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in original, unridden condition with all tags and packaging intact within 30 days of purchase.

• 2.
  Initiate Your Return

  Visit our online portal to generate a return authorization number or bring your item directly to any 99 Bikes retail location.

• 3.
  Package Your Gear

  Securely pack your items and include your proof of purchase to prevent damage during transit back to our distribution center.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the item, we will process your full refund or ship out your preferred size or model exchange within 3-5 business days.